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Frequently Asked Questions

What is the Community Living Australia Whistleblower Hotline?

The Community Living Australia Whistleblower Hotline is an independent and confidential service available to receive reports of wrongdoing. Community Living Australia has engaged Stopline to act as a confidential, impartial and independent whilstleblowing service.

Why does Community Living Australia have an external whistleblower service?

Community Living Australia takes reports of wrongdoing seriously. We understand there may be exceptional times when people prefer to speak to an objective third party. We also believe that employees and other stakeholders can play a valuable role in assisting Community Living Australia to promote the human rights of clients and maintain its status as an ethical and lawful business.

Who is Stopline?

Stopline is an Australian company which specialises in providing integrity/whistleblowing services. It has been operating for over a decade and assists listed and private companies, local, state and Commonwealth public sector bodies and not-for-profit organisations. Further details are available at

Do I have to give my name?

No. Your report to Stopline can, if you wish, be anonymous and the staff of Stopline will not ask for any personal details. You may volunteer the information anonymously to Stopline if you desire or you can be overt. If you do not wish to remain anonymous, this information may be provided to the Whistleblower Protection Officer at Community Living Australia. If you choose to remain anonymous Stopline will issue a confidential reference and password should you wish to seek the status of your disclosure at some later date. 

If I make a report regarding suspected misconduct, how will I be protected?

Community Living Australia is committed to the protection of genuine Whistleblowers against action taken in reprisal for the making of protected disclosures. Maintaining confidentiality is a crucial component of this protection. All disclosures will be treated with a high level of confidentiality. Community Living Australia has appointed Stopline to enhance confidentiality and anonymity within Community Living Australia with respect to Whistleblower procedures.

How does Stopline work?

Stopline enables employees, contractors and stakeholders to report suspected misconduct via telephone, email, internet or mail, to an independent organisation with trained staff who will receive your concerns confidentially (anonymously if you wish) and provide the confidential information to the Whistleblower Protection Officer at Community Living Australia.

Who and what is the Whistleblower Protection Officer?

A person within Community Living Australia is responsible for ensuring that all reports made through Stopline are handled appropriately. The Whistleblower Protection Officer is responsible for Community Living Australia’s role in managing disclosures and being the contact point for both Stopline and Community Living Australia. The Whistlblowing Protection Officers are Karin Bary, Director Business Services, Tina Till, Director Client Services and Nicole Smith, Director, People and Culture.

When should I contact Stopline?

You can contact Stopline when you have knowledge of any fraudulent, corrupt, unlawful or unethical conduct by an employee and/or contractor.

At what time can I contact Stopline?

You can call Stopline on 1300 30 45 50 (in Australia) 24 hours a day, 7 days a week.  A Stopline investigator will answer your call during business hours (0800 – 1800 Mon – Fri AEST).  Any messages left with our overnight team will be responded to within one working day. You can also send your disclosure via the internet (this website), email, or mail.

Will I be kept informed about the result of making a report?

Yes. You will be kept advised about the status of the report, decisions made regarding how the matter is to be handled, time frames that apply and the result of any investigation and action taken as that information is communicated with Stopline. If you choose to remain anonymous, you will be issued with a confidential reference and password and must initiate contact through one of the methods outlined on the home page to receive feedback.

Where else can I obtain information about the hotline and related services?
Full details are available on Community Living Australia’s intranet site.